Downloads

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FAQ

• My product is faulty. What do I do?

  We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty

• I have lost/broken the USB-receiver. How do I receive a new USB-receiver?

  It's not possible to provide a replacement receiver for this product. This is due to the fact that during production the product and receiver receive a unique code, so the product can only communicate with the bundled original receiver.

• Where is your service center? Or where can I send my product to be repaired?

  Unfortunately, we do not have service centers to repair products. A defective product should be replaced by your point of purchase during the warranty period.

• What is X-input or DirectInput?

  X-input is the input standard for newer games for the Windows operating systems and is used by most of the latest games that support the use of a gamepad. If the game supports X-input, the gamepad is used in X-input mode. DirectInput is an older input standard for gaming and is used by most older games that support the use of a gamepad.If the game supports Directinput, the gamepad is used in DirectInput mode. For correct use the gamepad switch must be set according to the input that the game specifies: X-input or DirectInput mode.

• The gamepad works with another device but does not work with my Windows computer.

  On a Windows computer it is necessary to always use the USB-receiver, also when using it in Bluetooth mode. Therefore please check if the gamepad is in the correct mode. Perhaps the gamepad is still in Bluetooth mode and not in USB-receiver mode.

• The gamepad is connected, but doesn't function in my game.

  First check that the game supports this type of game controller by checking the information of the game. If the game supports this type of game controller, make sure the gamepad is set to the correct input (DirectInput or X-input).

• Can I use more than 1 Bosi gamepad on my pc?

  Yes, you can use multiple Bosi gamepads on 1 pc.

• When using multiple Bosi gamepads simultaneously, there are connection issues with the receiver.

  1. The first time you connect, only plug in 1 USB-receiver and force the X-input pairing mode by pressing HOME + X for 3 seconds on one of the gamepads. 2. Unplug this USB-receiver and turn off the remote (press HOME for 3-5 seconds). 3. Now connect the other USB-receiver and gamepad by following step 1. 4. If you want the controller to reconnect while also ‘remembering’ the last device, just press HOME for 3-5 seconds (note: not HOME + X), the gamepad will automatically link to the latest dongle it is paired to.

• Can I use the gamepad on a computer without the USB-receiver? Or with the cable?

  This is not possible. The USB connection is for charging only. To use the gamepad you have to use the Bluetooth technology of the gamepad. The gamepad doesn't support the wired connection. On a Windows computer it is necessary to always use the USB-receiver, also when using it in Bluetooth mode.

• How long does it take to (re)charge the battery?

  Charging will take at least 2 hours. The charging of the gamepad is done via de cable via a sufficiently powered USB-port or USB-charger. For using/playing the USB-receiver needs to be connected to the PC. We advise to disconnect the gamepad from the cable after 2-3 hours, and then install the gamepad to the computer with the included USB-receiver.